Entre Managed IT Services West Springfield MA

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(413) 736-2112 | (800) 365-1775

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Entre Support Services Grid

Standard Support Plans
Essential Entre Direct Support PlansHigh-Availability SupportPair-of-hands SupportStandard SupportAdvanced Replacement SupportMission Critical Support for Channel Extension ProductsSoftware Technical Support
9 x 5
Software Technical Support
24 x 7
Telephone Support24 x 7 Access24 x 7 Access24 x 7 Access24 x 7 Access24 x 7 Access9 x 5 Access (Local Time)24 x 7 Access
Online Support and trouble TicketingUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Software ReleasesBug Fixes and Maintenance UpdatesBug Fixes and Maintenance UpdatesBug Fixes and Maintenance UpdatesBug Fixes and Maintenance UpdatesBug Fixes and Maintenance UpdatesBug Fixes and Maintenance UpdatesBug Fixes and Maintenance Updates
Hardware Repair / Replacement4-hour onsite hardware repair (labor and parts)4-hour replacement parts onsiteNext-business day onsite hardware repair (labor and parts)2-business day replacement parts onsite4-hour onsite hardware repair (labor and parts)NoneNone
Direct Support
Entre Supplemental Support PlansDirect Access to the Entre Message Center 24 x 7Online Support via Entre Support PortalOngoing Software UpdatesManagement of Call ActivityAccount ManagementQuarterly Support ReviewsEntre Resident Consultants
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Resources

Along with the many products and services that we offer at Entre, however, we also offer specific resources to our clients that directly contribute to the success of their technology usage. Some of those resources include: Data Center Specialists Desktop Specialists Network

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Entre Computer Center

Entre Computer Center
138 Memorial Avenue
West Springfield, MA 01089
www.go2entre.com

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Phone:(413)-736-2112
Fax: (413)-731-0664

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