| Standard Support Plans | |||||||
|---|---|---|---|---|---|---|---|
| Essential Entre Direct Support Plans | High-Availability Support | Pair-of-hands Support | Standard Support | Advanced Replacement Support | Mission Critical Support for Channel Extension Products | Software Technical Support 9 x 5 | Software Technical Support 24 x 7 |
| Telephone Support | 24 x 7 Access | 24 x 7 Access | 24 x 7 Access | 24 x 7 Access | 24 x 7 Access | 9 x 5 Access (Local Time) | 24 x 7 Access |
| Online Support and trouble Ticketing | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Software Releases | Bug Fixes and Maintenance Updates | Bug Fixes and Maintenance Updates | Bug Fixes and Maintenance Updates | Bug Fixes and Maintenance Updates | Bug Fixes and Maintenance Updates | Bug Fixes and Maintenance Updates | Bug Fixes and Maintenance Updates |
| Hardware Repair / Replacement | 4-hour onsite hardware repair (labor and parts) | 4-hour replacement parts onsite | Next-business day onsite hardware repair (labor and parts) | 2-business day replacement parts onsite | 4-hour onsite hardware repair (labor and parts) | None | None |
| Direct Support | |||||||
| Entre Supplemental Support Plans | Direct Access to the Entre Message Center 24 x 7 | Online Support via Entre Support Portal | Ongoing Software Updates | Management of Call Activity | Account Management | Quarterly Support Reviews | Entre Resident Consultants |
| X | X | X | |||||
| X | X | X | X | X | X | X | |
| X | X | X | X | X | X | X | X |
Entre Managed IT Services West Springfield MA
Computer Center
Resources
Along with the many products and services that we offer at Entre, however, we also offer specific resources to our clients that directly contribute to the success of their technology usage. Some of those resources include: Data Center Specialists Desktop Specialists Network
