Entre Managed IT Services West Springfield MA

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You are here: Home / Break Fix

Break Fix

For those unfamiliar with break fix services, they provide flexible IT support on demand and as needed for the client. At Entre Computer Services, break fix is one of our preferred methods of IT support. It allows us to provide our clients with the proper IT services as well as the necessary hardware, all without incurring frivolous charges to our customers. We typically work out a predetermined fee with the client, and then provide the necessary technology fix in order to get their systems back running. In some cases, this can mean bringing in new hardware and discarding old models, but we always clear such moves with our client ahead of time.

Break-Fix

While we may focus on IT maintenance contracts and other managed services, we also like to offer break fix services for the convenience of our clients. We look at break fix IT support as a way for both your organization and ours to benefit.

From a business standpoint, break fix IT support provides great benefit to both the provider (Entre) and the customer (you). For our company, it gives us business and the opportunity to build relationships with our customers that will hopefully lead to contract IT solutions and other managed services in the future. For you, the customer, it provides the chance to essentially pay as you go, or as your organization needs tech support, opposed to being locked into a contracted service that you may end up not using as much as you thought, or even at all.

From the perspective of our customers, using break fix IT support makes sense for reasons such as:

  • The technology is too sophisticated for employees to understand without assistance.
  • Their technology is nearing its end of life.
  • They may be working with a limited budget or resources.
  • They are reluctant to enter into a contracted service with a fixed price attached.

When it comes down to it, using a break fix IT service is meant for organizations that do not want to commit to a contract with an IT support provider. Commonly, the organizations that use this sort of IT service are those that generally do not need frequent tech support. Instead, it is designed for company’s that have a periodic and less consistent need for IT support.

Additional reasons for using Entre’s break fix IT support are because your organization:

  • Has had a bad experience with contracted or managed service in the past.
  • Is a little unsure of our services and would like to first evaluate and test out the waters without committing to anything long term.
  • Does not currently have an IT or technical workload that would require a contracted service.

For more information on Entre’s break fix services, or how our company can assist with other technology needs, please contact us today.

Have a question? A certified specialist will be happy to will be happy to help.

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Our Customers Say it Best

"Thanks to your team for working with us on no notice. Your technicians were very helpful, professional and were the reason we got through the project…"

Raymond K.

Director of IT / Retailer

"Your receptionist and technicians bring a cheer to doing business with you. Always a pleasurable experience!…"

Susan W.

Sr. Technician / Independent School

"When I ask for help your team jumps at the opportunity to assist us with problem resolution. …Thanks for being a good partner."

Lisa M.

Manager of IT / Marketing Firm

"Thanks for making our first experience with your company an exceptional one! Given the host of issues surrounding our network, we were pleased to see your technician identify the issues and correct them one by one in a structured manner not to mention that he stayed late until he was sure we would be up and running…"

Kyle R., COO

Supply Distribution

"Our late shift placed a call at 4:10am and your technician was on-site at 5:30am to resolve the issue; we experienced no loss of productivity and order entry for the day's business…"

Bill B.

Operations Manager / Distribution

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Along with the many products and services that we offer at Entre, however, we also offer specific resources to our clients that directly contribute to the success of their technology usage. Some of those resources include: Data Center Specialists Desktop Specialists Network

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Entre Computer Center

Entre Computer Center
138 Memorial Avenue
West Springfield, MA 01089
www.go2entre.com

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Phone:(413)-736-2112
Fax: (413)-731-0664

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